Communication of The Customer and The Client
Communication is at the heart of human interaction, and it can make or break businesses. Being able to communicate effectively with customers can increase sales but if not done properly can be very catastrophic for your business. First impressions are everything. Simple things like greeting the customer, offering a drink, customer service etc can make the customer feel welcome. Customers are not easy to please and can very easily divert to other competitors, if they decided that they didn’t like their initial interaction with you. An occasional customer service call on your part can make the person feel that their purchase from you will be taken care of and they will then keep coming back to you.
Dealing with your client or customer requires a lot of patience. You cannot run a business without having customers and unfortunately where there are customers there will be complains. Customers might argue and sometimes even yell and there might be some that no matter what you do will think you are not doing enough. Unfortunately, you still have to deal with them in a polite way because they are the building blocks for your business. Many a times the customer itself is unaware of what they want. What you need to do in this case is share your expertise. Try getting to the core of their problem. Step by step, you learn more of what they need and you will get closer to resolving their issue. One major piece of advice, is that in any scenario, however angry the customer might get, never make false promises. Sometimes it happens that when you are dealing with difficult people, there might be a point where you might counter attack. Do not take that bait. Soften your tone deliberately and speak with courtesy, professionalism and respect. At some point the customer will calm down themselves and appreciate your composure even if the don’t tell you that.
For a repair technician, it becomes even more important to keep your cool because most of the time, you are dealing with the client in person. When it comes to repairs, try doing your level best and if you happen to be in a position where you don’t know something, do not be afraid to ask a fellow technician. The worst thing you can do is to repair your clients gadget incorrectly which ends up causing more trouble and eventually you will lose the client. An independent technician is dealing with products that do not have a warranty so they might tend to blame you for things that might go wrong and have you make concessions for them. You should be capable to solve the problem and ensure that the unhappy customer turns into a happy one. Show them that you care for them and you are actually here to help them out with their problems. Customers love to hear about your understanding of what they go through when something does not work in the house. Tell them that you are aware of how important this is for them. Let them know that you will try your level best to make the gadget run properly. Client also appreciate being told exactly how much time it will take you to repair their gadget. Make sure you give yourself enough time to deliver your promise. Follow these rules and your customer will never go unsatisfied.
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