In today’s technological world a common issue is that consumer’s fall victim to scams. Many people think these pop ups on their computer are coming from Microsoft, but they are actually coming from a 3rd party source. These pop ups are generally about your computer being detected with a virus or your computer having some issue. All this is fake information and the ones causing the problems are the ones sending you these messages. When you call the number on the pop up, they call themselves technical support with out telling you who they actually are and what they do.
For starters, a pop up would never be put on your internet browser by Microsoft, claiming that it has been infected with a Virus. The reason consumers buy anti-virus software is to protect their computer from getting any sort of viruses in the first place. Generally, your anti-virus software should run automatic scans and it keeps your computer a 100% safe.
What you should do when you get these pops ups is to just close out this pop up and continue on with your day as if nothing ever happened. Now, of course you can run a scan with your anti-virus just to be on the safe side, but, it is very unlikely that any virus will be found. Sometimes, you will not be able to close out the pop up. At that point instead of actually ending up calling the number on the pop up, you should reach out to a professional whether it’s a local technician or your anti-virus tech support.
By any chance if you end up calling the number on the pop up and allowing the scammers into your computer, disable the internet access on your computer. Unplug your internet modem or router (This is very important because if you shut off your computer, you could be at risk of being locked out by the scammers). After doing that, you will want to reach out to a professional to start computer repairs. They will have to diagnose the issue to find out the severity of damage and they will be able to begin to fix the issue. There are times where the scammers may put a lock on your computer known as a system key. If this has happened, the only ways to fix it are restoring the computer to a time before they remotely accessed your computer or reinstalling the operating system. A flash drive can help to reinstall the operating system and another working computer if you don’t have the recovery media already created.